Refund policy

Return & Refund Policy

Effective Date: September 3, 2026

All sales are final. Because most of our products are made to order, we do not accept returns and do not issue refunds except in the case of damage, as outlined below.

1. Damaged or Defective Items

If your order arrives damaged, or is found to be damaged at the time of local pickup, please contact us within 24 hours with photos of the damage. We will provide a replacement at no cost or issue a full refund, including return shipping when applicable. This is the only circumstance under which a return or refund will be issued.

2. Custom Orders

All custom and personalized orders are final sale and non-refundable, except as described above. This includes items made to customer specifications such as personalized names, logos, custom sizing, color selections, or uploaded designs. Orders produced exactly as submitted are not eligible for refunds due to customer-provided errors.

3. Local Pickup Orders

Please inspect your order at the time of pickup. Any damage must be reported to us before you leave in order to qualify under our damage policy above. Orders must be picked up within 7 days of the ready-for-pickup notification; orders not picked up within 7 days may be considered abandoned and are non-refundable.

4. Non-Returnable Items

Custom or personalized products

Gift cards

Digital/downloadable products

Clearance or final-sale items

Contact Us

Elite 3D Printing

Alvaton, KY

Phone: 270-796-0796

Email: Elite3dprinting@yahoo.com

Policy subject to change without notice.