Refund & Return Policy

Effective Date: February 1, 2026

We want you to love your purchase from Elite 3D Printing. Because many of our items are custom-made, please review the policy below carefully.

1. Custom Orders

• All custom and personalized orders are final sale and non-refundable.
• This includes items made to customer specifications such as personalized names, logos, custom sizing, color selections, or uploaded designs.
• Orders produced exactly as submitted are not eligible for refunds due to customer-provided errors.

2. Ready-to-Ship (Non-Custom) Items

• Returns are accepted within 7 days of delivery for a refund or exchange.
• Items must be unused, in original packaging, and in the same condition as received.
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Local Pickup Orders

• Orders must be picked up within 7 days of the ready-for-pickup notification.
• Orders not picked up within 7 days may be considered abandoned and non-refundable.

4. Damaged or Defective Items

• Please notify us within 48 hours of delivery with photos of the damaged or defective item.
• We will provide a replacement at no cost or issue a full refund, including return shipping when applicable.

5. Non-Returnable Items

• Custom or personalized products
• Gift cards
• Digital/downloadable products
• Clearance or final-sale items

How to Request a Return

Email us at Elite3dprinting@yahoo.com with your order number and reason for return.
We will provide return instructions within 24–48 hours.
Ship items back using a trackable shipping method.
Refunds will be processed within 3–5 business days after the returned item is received and inspected.